Terms And conditions

Important and Essential Terms of Use for Your Vehicle Rental:

At CreteAirportCars, we ensure that your rental car is covered by our Premium Insurance!

In the event of damage or theft, you won’t be required to pay any excess, provided the use of the vehicle follows the terms and conditions outlined below.

No Credit Card Deposit is needed at the time of pick-up, and no additional payment is required for extra insurances.

We offer Full Insurance Coverage with Zero Excess, meaning no risk for the renter. Our coverage includes:

  • CDW (Collision Damage Waiver) No Excess
  • FDW (Full Damage Waiver)
  • PAI (Personal Accident Insurance)
  • FI (Fire Insurance)
  • TI (Theft Insurance)
  • WUG (Wheels Under Glasses Insurance)

We do not require any credit card guarantee.

Accident Procedure:

In case of an accident, please contact CreteAirportCars immediately for further instructions on how to proceed. You are not allowed to leave the scene without reporting the incident. If you're unable to contact us, please notify the local authorities directly.

Without an official accident/damage report, you will be liable for the full repair costs. Once a report is made, your liability is waived.

No damage or accident reports will be accepted at the car’s return without prior notification of the incident.

All insurance coverage and waivers are valid only if the renter complies with all terms and conditions. The renter is responsible for repair costs if damage occurs due to improper use of the vehicle, including:

  • Violation of significant traffic rules (e.g., running red lights, speeding, illegal U-turns, etc.)
  • Damage from distracted driving or misjudging the road
  • Driving under the influence of alcohol or drugs
  • Use of the vehicle on unauthorized roads, non-asphalt roads, or off-road conditions (e.g., Balos)
  • Allowing an unqualified driver or an unregistered driver to operate the vehicle
  • Use of the vehicle beyond the agreed rental period or any extension
  • Intentional or reckless damage to the car (e.g., clutch burnouts, standing on the roof, interior damage)
  • Failure to secure the vehicle in a safe parking area
  • Participation in races, speed tests, rallies, or using the vehicle for commercial purposes (e.g., taxi or courier service)
  • Use of incorrect fuel type

Please note: No insurance covers interior damage. You will be charged for any damage to seats, interior window glass, mirrors, or accessories.

Traffic Violations & Fines:

You are responsible for all traffic fines and penalties, including the cost of re-acquiring the registration plates if they are removed by authorities.

Important: Paperwork with Greek authorities can be complex and time-consuming!

Fuel and Early Return Policy:

Refunds cannot be provided for early vehicle returns or for returning the vehicle with excess fuel. Kindly ensure the vehicle is returned with the specified fuel level, in accordance with our "same to same" fuel policy. 

Thank you for choosing CreteAirportCars! We hope you have a safe and enjoyable journey in Crete.