Crete airport cars Terms and Conditions
Enjoy Peace of Mind During Your Holiday!
Please read the following terms and policies carefully. CreteAirportCars cannot be held responsible if clients fail to follow these terms. If anything is unclear, feel free to ask for a detailed explanation. Ignorance of the terms is not an excuse.
Our cars are non-smoking; please respect this policy during your rental period!
We cannot guarantee an exact car model. You will always receive a car from the same group or a higher-class model if the selected vehicle is unavailable during your rental period.
Age & Driver’s License Requirements:
As per the insurance company’s regulations, drivers with Greek-issued licenses are subject to Greek law.
For vehicle types A, B, or B1, the minimum age is 22 years. For all other vehicle groups, the minimum age is 23 years, except for minivans , where the driver must be over 25 years old. All drivers must have held a valid driving license for at least 1 year. The maximum age for renting a vehicle is 77 years.
If the driver is between 21-22 years old or between 77-82 years old, comprehensive insurance is still available, but with an excess of:
- 600€ for groups A, B, or B1
- 800€ for other groups
- 1200€ for minivans
Please note that we do not check the driver's age when we receive a booking.
Fuel Policy:
The vehicle must be returned with the same fuel level as when it was delivered. Please ensure the fuel is topped up accordingly.
Delivery & Collection of Vehicles:
We offer free delivery and collection to/from the airport & port between 08:00 and 23:00 hours. No waiting, no transfers. An additional fee of 30€ applies to rentals between 23:00 and 08:00.
Returning the vehicle after hours is free of charge.
Cancellation Policy:
You can cancel your reservation free of charge.
No additional charges are applied if your flight is delayed during office working hours. Our representatives monitor arrival times and any potential changes. They will wait for your flight and deliver the car, even if there are delays.
Car Replacement:
In case of an accident or breakdown that renders the vehicle undriveable, it will be replaced within 24 hours after reporting the incident.
CreteAirportCars reserves the right to investigate the causes of the accident or breakdown and may deny a replacement if the use of the vehicle violated our terms and conditions.
The traffic police or insurance representatives are the only authorities who can provide an official written report for accidents.
Insurance Conditions in Case of Damage Due to Renter’s Mistake:
Insurance will cover damage costs the first time if the damage is due to the renter’s fault. After that, the insurance policy switches to with excess (personal risk), with the following excess fees:
- 600€ for groups A, B, B1
- 800€ for other groups
- 1200€ for minivans and luxury vehicles
Shipping Cars Off the Island:
Shipping vehicles off the island is not allowed, as we cannot provide support in the event of an accident or breakdown outside Crete.
Tire Damages:
It is the driver’s responsibility to replace a flat tire with the spare. This is not covered by road assistance.
If the vehicle is driven only on asphalt roads, tires and the car’s underside are covered. If you have a flat tire, please stop the vehicle immediately to address the issue. Insurance does not cover non-repairable or burst tires. If the tire can be repaired, you may do so and we will reimburse the cost upon providing the repair receipt.
Lost Keys:
Our car keys are chip-coded and replacing them is both costly and time-consuming. In case of lost keys, a fee of 200€ - 500€ will be charged (depending on the car model), along with any associated shipping and labor costs for getting the replacement keys to you.
Late Returns:
A 30-minute grace period is allowed for vehicle drop-offs. After that, an additional day’s rental will be charged.
For vehicle extensions, please inform us before the rental period expires. If no notice is given, the renter will be responsible for covering any additional costs due to the unconfirmed extension.
Pets in the Car:
Pets are not allowed in our cars due to potential allergies for future customers. If a pet is transported in the car, we will need to remove the seats and perform a biological cleaning. In such cases, a cleaning fee of 300€ will be charged to the renter.
Payment methods:
You can settle the full rental amount upon arrival using cash, credit or debit cards, PayPal, or Revolut transfer.
Thank you for choosing CreteAirportCars! We hope you enjoy your stay and drive safely around Crete.